Section 703.621 - Written complaints1. A customer's written complaint must:(a) Clearly and concisely state the grounds of the complaint and the facts constituting the alleged wrongful acts or omissions; and(b) Be accompanied by copies of all supporting documents, such as invoices, bills of lading, cancelled checks and statements of account.2. The Division of Consumer Complaint Resolution shall maintain a record of each written complaint, including, without limitation:(a) Each pertinent fact relative to the origin, nature and basis of the complaint;(b) A description of everything the complainant has done or attempted to do to resolve the complaint;(c) The response of the utility to the complaint, with copies of supporting documents, if any; and(d) Any other information the Division deems to be relevant to the understanding and resolution of the complaint.3. The Division shall: (a) Within 5 days after receiving a written complaint, send a letter of acknowledgment to the complainant.(b) Within 10 days after receiving a written complaint, send a copy of it to the utility against which the complaint is made and require the utility to file a response to the complaint with the Division in accordance with NAC 703.626.Nev. Admin. Code § 703.621
Added to NAC by Pub. Service Comm'n, eff. 1-6-84; A by Transportation Serv. Auth. by R071-98, 10-28-98NRS 703.025, 703.310, 704.210