Nev. Admin. Code § 649.Sec. 8

Current through November 8, 2024

Section 649.Sec. 8 - NEW

Upon request of the Commissioner, a collection agency shall provide to the Division:

1. Evidence that a collection agent working from a remote location has complied with the requirements set forth in section 7 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3589 (NRS 649.310). Such evidence includes, without limitation:

(a) A copy of the signed written agreement described in subsection 1 of section 7 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3589 (NRS 6449.310);

(b) A description of the program of training that the collection agent completed pursuant to subsection 2 of section 7 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3589 (NRS 649.310), including the date on which the collection agent completed such training; and

(c) The dates on which the collection agent worked for the collection agency under the direct oversight and mentoring from a supervisor pursuant to subsection 3 of section 7 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3589 (NRS 649.310);

2. The date on which the collection agent began working from the remote location;

3. Evidence that the collection agent working from a remote location and the remote location from which the collection agent works complies with the requirements set forth in section 8 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3589 (NRS 649.311);

4. The written security policy developed and implemented by the collection agency pursuant to section 9 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3590 (NRS 649.312);

5. The record of collection agents who are authorized to work from a remote location maintained pursuant to paragraph (a) of subsection 4 of section 10 of Senate Bill No. 276, chapter 534, Statutes of Nevada 2023, at page 3591 (NRS 649.313);

6. Any recording of telephone calls performed by any collection agent conducting collection activities, regardless of whether the collection agent works from a remote location; and

7. The policies and procedures that govern the collection operations of the collection agency.

Nev. Admin. Code § 649.Sec. 8

Added to NAC by Comm'r of Financial Institutions by R097-23A, eff. 6/5/2024

NRS 649.053 and 649.056