Section 433.378 - Quality assurance review1. The Division: (a) Shall conduct a quality assurance review upon a request made pursuant to section 16 and before renewing a certificate pursuant to section 17 ; and(b) May conduct a quality assurance review at any time during the certification of a provider if there is a complaint of abuse, neglect or exploitation or a concern related to the health or welfare of a person who receives services from the provider.2. In conducting a quality assurance review, the Division may: (a) Obtain any information or otherwise review any aspect of the provider's system of delivery of services, including, without limitation, any:(1) Policies and procedures of the provider;(2) Personnel or clinical records maintained by the provider;(3) Documentation regarding any administrative or personnel matter directly related to the health and welfare of any person who is receiving services;(4) Financial information concerning the provider or any person receiving services; and(5) Information concerning the quality of care provided to any person receiving services;(b) Interview or otherwise solicit information from any person receiving services, any employee or independent contractor of any provider or any other agency with knowledge of any person receiving services, and any member of the family or any guardian, friend or advocate of any person receiving services; and(c) Observe the services provided to any person receiving services.Nev. Admin. Code § 433.378
Added to NAC by Div. of Men. Health & Dev. Services by R090-16A, eff. 7/1/2017NRS 433.324 and sections 6 and 8 of Assembly Bill No. 46, chapter 269, Statutes of Nevada 2017, at page.