370 Neb. Admin. Code, ch. 500, § 503

Current through September 17, 2024

Section 370-500-503 - DISPUTES

503.01 Division decides disputes

The Division shall determine any disputes that arise regarding the operation of the Nebraska Lottery, the validity of tickets, whether tickets have been sold, the payment of prizes, and if there is a dispute within the jurisdiction of the Division.

503.01A All decisions of the Division regarding ticket validation, determinations of winning tickets, or payment or awarding of prizes shall be final and binding upon all participants in the Nebraska Lottery.

503.01B The Division is neither liable for, nor has it any responsibility to resolve disputes between competing claimants or joint owners of prizes.

503.02 Erroneous or mutilated tickets

The Division is not liable for erroneous or mutilated tickets. The Division, at its option, may replace an erroneous or mutilated ticket with an unplayed ticket for the same or another game.

503.03 Stolen or lost tickets

The Division is not liable for lost, stolen, or destroyed tickets.

503.04 Misdelivered tickets

The Division is not liable for tickets not delivered to the correct address, for any delay in delivery of tickets, or for damage to tickets while being delivered.

503.05 Delay of payment

The Division may, at any time, delay payment in order to review a change in circumstances relative to the prize awarded, the payee, the claim, or any other matter that has been brought to the Division's attention, including but not limited to the following:

503.05A If a dispute occurs or it appears that a dispute may occur relative to any prize;

503.05B If there is any question regarding the identity of the claimant;

503.05C If there is any question regarding the validity of any ticket presented for payment; or

503.05D If the claim is subject to any set-off for delinquent debts owed to any agency eligible to receive a set-off that has registered the debt with the Department.

503.06 All delayed payments shall be brought up to date immediately upon the Division's determination. Delayed payments shall continue to be paid according to the original payment schedule after the decision is made.

503.06A No liability for interest for any such delay shall accrue to the benefit of the claimant pending payment of the claim.

503.07 Prizes paid once

No prizes shall be paid more than once. In the event the Division determines that more than one claimant is entitled to a prize, the sole right of each claimant is an award to each claimant of an equal share in the prize.

503.07A In the event of a difference or conflict in the name appearing on the ticket and the claim form, the name which appears on the ticket shall control.

503.08 Missed drawing

Any ticket holder who was entitled to entry in the drawing process, who met all the requirements for entry, including timely submission to the Division, but who was not entered in the drawing, may be entered into a subsequent equivalent drawing at the discretion of the Division.

503.09 Invalid tickets

The Division is not liable for any invalid tickets caused by improper printing or other defect in its manufacture, other than to replace the ticket with another ticket in the same game or in another game at the discretion of the Division.

370 Neb. Admin. Code, ch. 500, § 503