291 Neb. Admin. Code, ch. 9, § 014
Jurisdictional utilities shall compile and make available to customers a list with the names, addresses, and phone numbers of known payment assistance programs, including information regarding any bilingual services offered, that are applicable to each service area within the utility's areas of operation. The list should include but is not limited to: local, state, federal, and other energy assistance programs and public/private charitable organizations offering or known to offer energy payment assistance, which have given prior consent to their inclusion on this list.
The jurisdictional utility shall inform any customer who asserts inability to pay his or her bill of the availability of this list and give a copy of this list to any customer who asks for such assistance. The jurisdictional utility shall also provide the Commission with this list.
291 Neb. Admin. Code, ch. 9, § 014