Section 47-6-003 - RESPONSE TIMELINESS003.01 Any complaints received by a Digital Asset Depository shall acknowledge receipt of a complaint to the maker or provider, in writing, within two (2) business days of receiving the complaint. All complaints shall be fully responded to within ten (10) business days.003.02 Any failure to address, or respond, to a complaint, as required in this Rule, will be considered a violation of the Act. Pursuant to Neb. Rev. Stat. § 8-1,134, violations of any provision of Chapter 8, or any rule and regulation or order of the Director, may result in an administrative proceeding being brought against the digital asset depository. 003.02A An administrative proceeding may result in the issuance of an administrative fine, along with the costs of the Department in the proceeding, against the depository. Such fines shall not exceed ten thousand dollars ($10,000.00) for the first offense and twenty-five thousand dollars ($25,000.00) for subsequent offenses.003.02B In addition to an administrative fine and the costs of the proceeding being assessed against the depository, within any proceeding instituted under Neb. Rev. Stat. § 8-1,134 the Director may take further administrative action against the depository's charter and/or its directors and officers, including, but not limited to, revocation, suspension, or cancellation of the charter.47 Neb. Admin. Code, ch. 6, § 003
Adopted effective 5/29/2024