Section 36-2-10-210.1-3 - Expectations of ITS Customers3.1 ITS expects customers, as public servants, to exhibit the highest standards of integrity and ethical conduct in all aspects of the procurement process. 3.2 ITS expects customer staff to work professionally, cooperatively, and respectfully with ITS and with vendors. 3.3 ITS expects customers to be fully open and forthcoming with all information related to an acquisition, including but not limited to customer executive's objectives, direction and support; budget and funding; business and technical issues and objectives; vendor contacts; and all other influences, drivers, expectations, schedules, and other potential influences on the procurement process or outcome. 3.4 ITS expects customer entities to provide requested information in a complete and accurate form and in a timely manner. 3.5 ITS expects customers to maintain the confidentiality of information acquired during the procurement process as appropriate. 3.6 ITS expects customers to accurately represent their true business requirements and to work with ITS to ensure specifications are open and competitive. 3.7 ITS expects customers to uphold the public trust by procuring solutions that meet their business needs without paying for features that exceed the procuring entity's true requirements. 3.8 ITS expects customers to initiate only procurements the customer has a clear intent to award. 3.9 ITS expects customers to responsibly and proactively manage vendors and project contracts to ensure all provisions are upheld and to protect the interests of the State. 3.10 ITS expects customers to identify any situation with a potential conflict of interest or appearance of such conflict related to the procurement process. Conflict of interest is defined as any personal interest, directly or indirectly, through business, family, friend, or other associations, that may influence or may reasonably appear to others to influence a person's judgment and impartiality, in any matter relevant to that person's duties. 36 Miss. Code. R. § 2-10-210.1-3