An applicant's case record may not be closed prior to making an eligibility determination unless the applicant declines to participate in or is unavailable to complete an assessment for determining eligibility and priority for services.
The agency must make a reasonable number of attempts to contact the applicant or, if appropriate, the applicant's representative, to encourage the applicant's participation.
The attempts to contact the applicant must be documented in the case record. The reason for closure including the employment status, if known, must also be indicated.
32 Miss. Code. R. 21-9.4.2.1