Rule 24-2-2.6 - Application Review PhaseA. The provider certification application review phase is as follows: 1. New Agency Provider (i.e., Interested Agency Providers): The Interested Agency Provider submits a complete application packet through the DMH Interested Agency Provider Portal and application(s) to add a program (as applicable) through electronic submission, per DMH instructions on the form.2. Application to Add a Service/Support or Program or Provider Type or Modify a Program or Provider Type: A DMH-certified provider submits to DMH the application(s) to add or modify through electronic submission, per DMH instructions for submission.3. DMH reviews applications for completeness. An application is complete when all required application forms and materials have been submitted in the proper format.4. Incomplete applications will not be processed.5. Within prescribed timelines, agencies who submit complete applications are given an opportunity to correct any application problem(s).6. DMH reviews all applications against established criteria and determines if eligibility requirements are met.7. DMH communicates the application decision to the provider, along with additional instructions/next steps.B. Following DMH's receipt and review of provider applications, the possible outcomes are: 1. Incomplete: The application is determined by DMH to be missing required application elements. Incomplete applications submitted to DMH are not processed.2. Hold Pending: DMH may request additional information from an agency applicant before rendering a decision/recommendation. The difference between an application deemed incomplete and held pending is as follows: Incomplete applications are missing required application elements. Held pending applications include all required application elements; however, additional information and/or application material revision submission is required to determine if provider eligibility requirements are met.3. Approval: DMH will issue the agency provider the approval decision and instructions on next steps.4. Denial: DMH may deny a provider application for the following reasons, including, but not limited to: failure to meet application/eligibility requirements; failure to meet prescribed application timelines; violation of or failure to meet the applicable sections of the DMH Operational Standards and/or any rules or requirements, grant requirements, policies and/or procedures established by DMH; a substantiated complaint through DMH; criminal background checks deficiencies; unresolved local ordinance issues; substantiated violation of ethical and professional conduct (Refer to Chapter 14), and/or conviction of a crime which is a felony under federal or state law. Previous or pending agency action and/or sanctions by any professional certification/licensure/accreditation/oversight organization may also result in delay or denial of application for DMH certification. (a) Interested Agency Providers seeking initial certification are limited to two (2) initial application denials. Once an Interested Agency Provider has been denied twice, the Interested Agency Provider may not reapply for certification.