Rule 70. The following customer service records shall be retained for the periods listed:
(a) Reports of inspections of customer premises. | 2 years. |
(b) Records and reports of customer service complaints. | 2 years. |
(c) Surveys of customer premises to determine the type of service and equipment to be installed. | Destroy at option. |
(d) Records of installed customer appliances. | Destroy at option. |
Mich. Admin. Code R. 460.2570