Md. Code Regs. 36.07.04.18

Current through Register Vol. 51, No. 24, December 2, 2024

Section 36.07.04.18 - Player Complaints

A. A facility operator shall attempt to timely resolve a dispute with a player concerning operation of an instant bingo machine or payment of alleged winnings.

B. A facility operator who is unable to satisfactorily resolve a dispute with a player shall provide the player with a Commission player complaint form together with instructions for completing and submitting the form.

C. The Commission shall investigate a complaint submitted to the Commission and notify the player and facility operator of its determination.

Md. Code Regs. 36.07.04.18

Regulations .18 adopted as an emergency provision effective 40:20 Md. R. 1650, eff.8/26/2013 ; adopted permanently effective December 12, 2013 40:24 Md. R. 2019, eff.8/26/2013