Md. Code Regs. 32.03.02.05

Current through Register Vol. 51, No. 24, December 2, 2024

Section 32.03.02.05 - Complaint Resolution

A. After an investigation, if the patient advocate and the local ombudsman determine that the complaint has no merit, the patient advocate shall explain the situation fully to the complainant, and educate the complainant as to his rights and responsibilities.

B. After an investigation, if the complaint is fully or partially verified, the patient advocate shall seek to resolve the problem.

C. Complaint resolution responsibilities shall include but not be limited to:

(1) Development of a plan for corrective action through discussions with the complainant, resident, and appropriate officials and staff of the related institution;

(2) Establishment of a timetable for resolution;

(3) Follow-up within 30 days to determine if the problem giving rise to the complaint has been resolved.

D. Complaints of conditions adversely affecting residents that cannot be resolved shall be referred by the State or local ombudsman to the appropriate governmental agency.

Md. Code Regs. 32.03.02.05