Md. Code Regs. 30.09.09.04

Current through Register Vol. 51, No. 24, December 2, 2024

Section 30.09.09.04 - Complaints

A. A commercial ambulance service licensed by SOCALR shall:

(1) Have a written procedure for responding to complaints about service;

(2) Provide a copy of its complaint procedure to any person upon request; and

(3) Notify each complainant of the right to file a complaint with SOCALR if not satisfied with the response of the commercial ambulance service.

B. Any person may file a complaint about a commercial ambulance service with SOCALR.

C. SOCALR may ask a commercial ambulance service to explain a complaint before SOCALR takes further action on it.

D. A complaint not covered by this subtitle may be referred by SOCALR to other appropriate parties for investigation and action.

E. A commercial ambulance service shall:

(1) Send SOCALR any written complaint made to the commercial ambulance service alleging a potential violation of the Maryland Medical Protocols for Emergency Medical Providers within 5 days of receipt by the commercial ambulance service;

(2) Send SOCALR within 14 days a written report of the investigation by the commercial ambulance medical director;

(3) Notify SOCALR within 72 hours of receiving a written complaint alleging a potential violation of Education Article, § 13-515, Annotated Code of Maryland, or this subtitle;

(4) Forward applicable complaints within 5 days of receipt;

(5) Attach a written explanation of the ambulance service's position on the complaint; and

(6) Explain the current status of the complaint.

F. A commercial ambulance service may not retaliate against an employee because the employee:

(1) Makes a complaint under this subtitle; or

(2) Participates in a proceeding under this subtitle.

G. SOCALR does not have jurisdiction over and may not take action on complaints that relate solely to billing matters.

Md. Code Regs. 30.09.09.04

Regulations .04, BLS Service, repealed effective January 10, 2000 (26:27 Md. R. 2017)
Regulations .04, Enforcement, adopted effective January 10, 2000 (26:27 Md. R. 2017)