Md. Code Regs. 20.63.07.05
Current through Register Vol. 52, No. 1, January 10, 2025
Section 20.63.07.05 - Enrollment DisputesA. A customer alleging a violation of this regulation shall initially submit any inquiry or dispute directly to a Community Choice Aggregator for resolution.B. A customer alleging a violation of this regulation may, at any time, file a dispute with the Commission's Consumer Affairs Division.C. The CCA may not enroll a customer's account who has an active retail supply contract, has affirmatively selected Standard Offer Service, or who has previously opted-out of the CCA, without the customer affirmatively selecting the CCA.D. A CCA may not assign a customer to optional service unless the customer has affirmatively selected that optional service.E. Upon a determination by the Consumer Affairs Division that an enrollment by the CCA was unauthorized, the Consumer Affairs Division may order the CCA to issue a refund to the customer in an amount, determined by the Consumer Affairs Division, intended to hold the customer harmless relative to the price the customer would have paid had the unauthorized enrollment not occurred, including any related early termination penalties.F. If the charges have been billed by and the receivable purchased by the utility from the CCA, the refund of charges determined by the Consumer Affairs Division shall be remitted to the utility by the CCA. The refund determined by the Consumer Affairs Division shall be applied to the customer's utility account current balance, and the excess returned to the customer upon request. If the customer is no longer served by the CCA, the refund shall be returned to the customer.G. Upon purchase of any receivable under this section, the utility shall be entitled to collect from the customer, and the customer shall be responsible to pay the utility, the total amount billed less any refund determined by the Consumer Affairs Division.Md. Code Regs. 20.63.07.05
Regulation .05 adopted effective 51:2 Md. R. 76, eff. 2/5/2024