Md. Code Regs. 14.37.02.04

Current through Register Vol. 51, No. 24, December 2, 2024

Section 14.37.02.04 - Timing

A. Ordinarily, the Ombudsman will handle matters in the order in which a request for dispute resolution is received and the file is opened.

B. The Ombudsman has discretion to handle a matter out of order if there is a compelling reason to do so.

C. Time for Mediation.

(1) The Ombudsman has up to 90 days from the date a file is opened with the Office in which to attempt to resolve a dispute and bring a matter to closure.

(2) The 90-day deadline may be extended if:

(a) An extension is needed and desirable in light of the progress that has already been made to resolve the dispute;

(b) An extension is likely to result in the ultimate resolution of the dispute; and

(c) The applicant, the custodian, and the Ombudsman agree to the extension and the extension is confirmed in writing.

Md. Code Regs. 14.37.02.04

Regulation .04 adopted effective 46:12 Md. R. 547, eff. 6/17/2019; adopted effective 50:18 Md. R. 800, eff. 9/18/2023