Md. Code Regs. 14.35.06.01

Current through Register Vol. 51, No. 24, December 2, 2024

Section 14.35.06.01 - Exchange Call Center

The Exchange shall:

A. Maintain a consumer services call center at least during normal business hours;

B. Operate its consumer services call center as a triage device to handle or properly refer consumers' questions or complaints; and

C. Provide a consumer with information about how to use the consumer services call center to obtain information and assistance when appropriate.

Md. Code Regs. 14.35.06.01