Md. Code Regs. 14.35.02.04

Current through Register Vol. 51, No. 24, December 2, 2024

Section 14.35.02.04 - Training Standards

A. Scope of Training. The training shall include information on:

(1) Commercial health insurance;

(2) The Medicaid and MCHP programs;

(3) Eligibility, enrollment, renewal and disenrollment;

(4) Advanced premium tax credits;

(5) Consumer assistance and protection;

(6) Quality assurance standards; and

(7) Ethics.

B. Conduct.

(1) The Exchange shall conduct training in geographically diverse locations across the State.

(2) The training shall be conducted in examination facilities equipped to provide access in accordance with the Americans with Disabilities Act of 1990 as amended under 42 USC § 12101, et seq.

C. Type of Training. The training shall be administered in-person and online.

D. Examination.

(1) The training shall include a final examination.

(2) The examination shall be multiple choice.

(3) The examination shall be scored and reported in accordance with a passing score established by the Exchange.

E. Frequency. The Exchange shall conduct trainings:

(1) At least monthly during all months; and

(2) At least weekly for the 3 months immediately preceding the open enrollment period.

F. Assessment. The Exchange, in consultation with the Maryland Department of Health and with the approval of the Commissioner, shall review, and as appropriate update, the content of the training on a schedule established by the Exchange.

Md. Code Regs. 14.35.02.04

Regulation .04 amended effective 47:12 Md. R. 597, eff. 6/15/2020