Md. Code Regs. 14.33.02.06

Current through Register Vol. 51, No. 24, December 2, 2024

Section 14.33.02.06 - Support Documentation and Services

A. Scope. The technical requirements of this regulation shall apply to ICT support documentation and services if required by this chapter.

B. Support Documentation.

(1) General documentation that supports the use of ICT shall conform to this section.

(2) Accessibility and Compatibility Features. Documentation shall list and explain how to use the nonvisual accessibility and compatibility features required by Regulations .04 and .05 of this chapter. Documentation shall include accessibility features that are built in and accessibility features that provide compatibility with assistive technology.

(3) Electronic Support Documentation. Documentation in electronic format, including web-based self-service support shall be considered nonvisually accessible if the ICT meets the requirements of 36 CFR § 1194 .C.602.3, which is incorporated by reference.

(4) Alternate Formats for Nonelectronic Support Documentation. If support documentation is only provided in nonelectronic formats, alternate formats usable by individuals with visual disabilities shall be provided upon request.

C. Services.

(1) Nonvisual ICT support services, including, but not limited to, help desks, call centers, training services, and automated self-service technical support, shall conform to this section.

(2) Information on Accessibility and Compatibility Features. Nonvisual ICT support services shall include information on the accessibility and compatibility features required by this chapter.

(3) Accommodation of Communication Needs. Support services shall be provided directly to the user or through a referral to a point of contact. Such ICT support services shall accommodate the communication needs of individuals with visual disabilities.

Md. Code Regs. 14.33.02.06

Regulation .06 amended effective 49:5 Md. R. 366, eff. 3/7/2022