94- 457 C.M.R. ch. 303, § 4
Applications shall be reviewed and considered for assistance in the order in which they are received. Applications shall be marked with the date and time received or with some other marking indicating the order in which applications were received. Applications received at the same time, such as in the same delivery of mail, shall receive equal consideration. The chief executive officer shall determine when an application is received, which determination shall be final. Applications which are not substantially complete may be deemed not received until completed. For applications to be submitted through lenders, the chief executive officer may determine that the application is received upon receipt of a telephone call from the lender stating that the application is being submitted, provided that the application must be received in the Authority's offices within seven (7) calendar days from the date of the telephone call. In order to confirm the reservation, the lender must be given a reservation number at the time of the telephone call.
94- 457 C.M.R. ch. 303, § 4