Section 178-502-4 - Hearing Procedures for Appeals In any appeal of a denial decision by the service provider in accordance with 94-178 CMR chapter 501, the hearing shall be conducted substantially as follows:
A. The service provider contracted by the Board may make a statement summarizing their findings that support the denial of the loan application. The Board may ask questions of the service provider.B. The applicant may make a statement in support of the appeal and shall be provided an opportunity to respond to any statements made by the service provider. The Board may ask questions of the applicant.C. Board members shall be given an opportunity to state the basis of their votes on the appeal.D. Appeals shall be based on the record on the date of denial. If the applicant has information that supports his or her ability to repay the loan which was not presented to the service provider, the Board may deny the appeal, but recommend that the applicant re-apply for the loan.E. The Board shall grant the appeal and approve the application if it finds that the Board's established criteria for approving applications under 94-178 CMR Chapter 501 were not appropriately applied and the applicant has the ability to repay the loan.94- 178 C.M.R. ch. 502, § 4