65- 625 C.M.R. ch. 3, § 4

Current through 2024-51, December 18, 2024

Section 625-3-4 - ALI DATABASE AND OTHER 911 REQUIREMENTS

A. General Provisions

1.Database Record Required. Every location receiving soft dialtone shall have a corresponding record in the ALI Database until such time as soft dialtone is removed.

2.Database Record Removed. When telephone service is restored or a new installation is performed in a location that receives soft dialtone caused by an involuntary disconnection, the soft dialtone record corresponding to that location shall be removed from the ALI Database by the close of the next business day.

3.Identifiable Telephone Number. The local exchange carrier shall change the telephone number of a location receiving soft dialtone that results from involuntary disconnection or optional provision of soft dialtone, to a number that uniquely identifies service as being soft dialtone. The local exchange carrier shall notify the Bureau of its procedure for carrying out this subsection.

4.Location Dialed. If a soft dialtone number is dialed, the call shall be redirected using an intercept process.

B.Record Formats

1.Customer Name Field. The customer name field in a soft dialtone record shall be designated as follows:

a.Involuntary Disconnection. "INVOLUNTARY DISC-NO CALL BACK."

b.Voluntary or Involuntary Suspension. Retain customer's name appended with "NO CALL BACK."

c.Optional Provision of Soft Dialtone. "LEFT-IN SERVICE-NO CALL BACK."

2.Class of Service. The class of service field in a soft dialtone record caused by an involuntary disconnection or optional provision of soft dialtone shall be "NON-PUBLISHED."

C.Annual Audit. As part of its E9-1-1 annual data validation required by Chapter 2, §7(G)(2), each local exchange carrier shall perform the following review of its soft dialtone records:

1.Removal of Obsolete Records. Verify that each location corresponding to a soft dialtone record currently receives soft dialtone and remove all soft dialtone records for which soft dialtone no longer exists;

2.Review of Time Limitations. Review the length of time each soft dialtone record has resided in the ALI Database and, for each record that has exceeded the time limitations established in this Chapter, disconnect soft dialtone and remove the corresponding record from the ALI Database.

3.Review of Identifiable Telephone Number Procedure. Review and update the procedure for numbering soft dialtone numbers.

4.Reporting of Results. Within 30 days of completing its annual audit, each local exchange carrier will provide to the Bureau the number of soft dialtone records caused by involuntary disconnections that continue to exist after the annual audit is complete, and provide an updated identifiable telephone number procedure as required by subsection 4(C)(3).

65- 625 C.M.R. ch. 3, § 4