Section 625-11-12 - Private Emergency Answering Point1.Any entity or business that has been authorized by the Bureau to operate a PEAP and to handle its own internal emergency calls must meet the following minimum standards: a.the PEAP shall use the digits "9-1-1" as its primary emergency telephone number;b.the PEAP shall be operational 24 hours a day, 7 days a week, except in cases where the entity is closed or shut down and no employees are or could be present in any part of the facility;c.the PEAP shall have a written agreement with the existing jurisdictional PSAP to be the remote back-up/overflow answering point. Such agreement shall contain or provide procedures for routing calls to the jurisdictional PSAP;d.the phone switch shall be configured to automatically transfer calls to the jurisdictional PSAP if a call to the primary answering point goes unanswered or if the primary answering point has to be evacuated;e.the PEAP shall have ring down or transfer capability to the jurisdictional PSAP via the 9-1-1 network to transfer 9-1-1 calls appropriately;f.personnel answering the emergency phone shall be trained on how to respond to emergency callers and how to summon appropriate inside and outside assistance in an emergency. All such personnel shall attend state-provided dispatcher training, if available. Each PEAP shall be responsible for the costs of such training;g.the PEAP shall meet minimum PSAP requirements as established by the Bureau; andh.emergency calls shall be identified by the telecommunications equipment in such a manner that the operator can give priority to the call. Where possible, the telephone switching system shall provide top priority to all emergency calls if a blocking condition occurs in the phone system.2.The Bureau shall have the authority to inspect and audit the PEAP to verify compliance. Should the Bureau find an entity in non-compliance and the entity is unable to correct the issue to remain compliant, the Bureau may remove PEAP authority from the entity.3.Each PEAP shall develop and use written Standard Operating Procedures and Disaster Procedures for its emergency operations and for the use by its personnel who will be handling emergency calls.4.Each PEAP shall enter into call handling agreements with its internal emergency responders for medical, fire, or law enforcement services. Such agreements shall specify the method of dispatch that will be used in contacting these responders.5.Each PEAP shall enter into call handling agreements with the jurisdictional PSAP for medical, fire, or law enforcement services in the event that additional assistance is needed beyond what the PEAP itself can provide, or in the event the PEAP becomes inoperable.6.Each PEAP shall provide an annual report to the Bureau on January 1 of each year, to be submitted in electronic format. The annual report shall provide the following information: a.The business' name and street address.b.The name and telephone number of a contact person.c.The recertification of all agreements, including but not limited to, agreements with the jurisdictional PSAP.d.Current Standard Operating Procedures.e.Current Disaster Procedures. Modification to an approved application or system shall be submitted to the Bureau in writing no later than 10 days before the change is to take place.
65- 625 C.M.R. ch. 11, § 12