Current through 2024-51, December 18, 2024
Section 407-820-8 - STANDARDS OF CONDUCTA. Limits on Use of Customer Information. 1 Use by Affiliate of CSI or ACI. A utility affiliate must purchase any CSI or ACI it wishes to use from the core utility at market value.2 Availability of CSI or ACI. If a utility makes CSI or ACI available to a non-core utility subsidiary, it must make the CSI or ACI available to any other entity requesting it, on the same terms.3 Affirmative Permission of Customer Required. To use any CSI (as distinguished from ACI), the utility must obtain affirmative, written permission from the customer.B. Obligation to Provide Information. If a utility provides information to an affiliate related to its status as a public utility, it must provide such information upon request to nonaffiliated companies.C. Preferences Forbidden. The utility may not act in preference to its affiliate or affiliates in providing access to utility facilities or services or in influencing utility customers to use the services of its affiliates. A utility that provides the name of its affiliate to a customer interested in the services of its affiliate must also provide the names of non-affiliated entities providing such services.D. Additional Standards of Conduct. This rule does not limit the Commission from imposing additional standards of conduct on a utility's activities related to its affiliated interests to the extent necessary to protect the public interest.65- 407 C.M.R. ch. 820, § 8