Section 407-815-4 - CONFIDENTIALITY OF CUSTOMER INFORMATIONA.Privacy of individual Customer information. Except as provided in Subsection 4(B), a Utility may not disclose, sell or transfer, individual Customer information, including, but not limited to, a Customer's name, physical or mailing address, email address, telephone number, electricity or gas usage, payment and credit history, financial condition or medical condition of a Customer or member of a Customer's family to a third party without the consent of the Customer on a case-by-case basis.B.Disclosure of individual Customer information. A Utility may disclose the individual Customer information set forth above in Subsection 4(A) without the consent of the Customer (a) for the purpose of debt collection, credit reporting, or usage reporting pursuant to state and federal law; (b) to law enforcement agencies pursuant to lawful process; or (c) where otherwise required by law, including but not limited to Commission rule or order. Notwithstanding subsection (a) in the previous sentence, a Utility may not disclose the individual Customer information set forth above in Subsection 4(A) without the consent of the Customer for the purposes of debt collection or credit reporting if the Customer submits to the Utility an enforceable Protection from Abuse Order.C.Oral Certification. Utilities may accept oral certification from a social service agency that they have received authorization from the Customer to discuss that Customer's account information. For a consumer-owned Utility where its Customers are members of the Utility's corporation, the Utility may share Customer information with its corporation members only to the extent necessary to allow for the election of officers and for the Utility to perform other functions necessary for the operation of the Utility. A Utility may also share Customer information with State, County, tribal, and local emergency management agency personnel when the Customer information is requested at the time of that agency's response to an emergency situation.D.CASD treatment of individual Customer information. CASD will conduct the informal dispute resolution process set forth in this Rule in such a manner as to not disclose Customer identity.65-407 C.M.R. ch. 815, § 4