65-407-815 Me. Code R. § 12
If service has been disconnected, the Utility must reconnect service pursuant to this Section when the cause of Disconnection has been remedied.
A Utility must offer the Customer a reasonable Payment Arrangement on the Account Balance if the Disconnection was for nonpayment and the Customer was not on a Payment Arrangement at the time of the Disconnection. If the Utility demands a Deposit as a prerequisite for reconnection, the Utility must offer the following options to the Customer:
If the cause of the Disconnection was a broken Payment Arrangement, the Utility must either:
For non-residential Customers, utilities may require the Customer to pay the amount overdue and a Deposit before the reconnection of service. The Utility may also require the Customer to pay a reconnection fee prior to reconnection or include the reconnection fee in the next Bill, provided it has such a fee in its rate schedule approved by the Commission.
The Utility must make a reasonable effort to reconnect service during business hours on the same day that it receives the request to reconnect. At the latest, reconnection must be made before 5:00 p.m. the following business day after the request. If a Customer requests reconnection to occur at other than regular business hours, the Utility must inform the Customer of the higher reconnection charge, if applicable, and make a reasonable effort to reconnect if requested, but the Utility is not obligated to do so unless a Medical Emergency is in effect. Any request to reconnect where the Utility receives notice that the cause of the Disconnection has been remedied by 3:00 p.m. must be considered as received during "normal business hours" the same day the notice was received for the purposes of assessing a reconnection fee.
A Utility may file a rate schedule to charge a reasonable fee for reconnection during regular business hours and a higher fee for reconnection at other times.
65-407 C.M.R. ch. 815, § 12