Section 407-302-8 - PROGRAM RESEARCH, MONITORING AND EVALUATION; REPORTS TO THE LEGISLATUREA. Criteria for Monitoring. The consumer education plan shall identify criteria the Commission will use to evaluate the consumer education program. The Commission may consider these criteria in determining whether to modify the program. Criteria will include target levels for consumer understanding of issues relating to retail access.B. Research. The Commission may conduct research to tailor the consumer education program to the needs of consumers and to reach the target audience. Such research may include focus groups to test proposed messages and periodic surveys to assess program success and levels of consumer understanding of issues relating to retail access.C. Evaluation. The Commission shall evaluate the effectiveness of the consumer education program in 1999 and at the conclusion of the consumer education program. The Commission may perform additional evaluations to determine the effectiveness of the consumer education program.D. Reports to Legislature. The Commission shall file reports with the Legislature by December 31, 1999 and December 31, 2000 to report the results of the program evaluation. The Commission will provide this report as part of its annual restructuring report.65- 407 C.M.R. ch. 302, § 8