Section 407-302-3 - PROGRAM SCOPEA. Program Goals. The goals of the consumer education program are to: 1. increase consumer awareness of retail access and related issues;2. facilitate informed consumer decision-making about choices resulting from retail access; and3. provide to consumers an objective and credible source of information relating to retail access.B. Consumers Targeted by Program. The consumer education program is targeted to residential consumers, small business consumers, and municipal consumers.C. Topics for Education. The topics of the consumer education program shall include but are not limited to: 1. existence of competitive generation services2. choice of competitive generation providers3. regulated transmission and distribution services6. standard offer service9. uniform disclosure requirements10. low-income bill payment assistance programs11. renewable energy resource programs12. energy conservation programs13. availability of "do-not-call" list14. timeline for retail accessD. Methods of Education. The methods of education incorporated in the consumer education program may include, but are not limited to:1. press releases and other press outreach methods2. advertisements and public service announcements on television, radio, newspaper and other media3. education delivered by community organizations4. informational brochures and fact sheets5. restructuring newsletters6. direct mail and bill inserts7. information clearinghouse at the Commission8. Internet; Commission's home page on the world wide web10. participation of community leaders in educational efforts11. participation of large employers in educational efforts13. workshops for consumer groups14. toll-free telephone hotline for questions about retail access15. Booths at fairs and similar events65- 407 C.M.R. ch. 302, § 3