Section 407-290-16 - RECONNECTION OF SERVICEA.Duty to reconnect. If basic service has been disconnected, an ETC shall, upon the customer's request, reconnect basic service after the cause of disconnection has been removed. If the request to reconnect service is made within 10 days following the disconnection of service, the reconnection shall take place within one business day of the request. If the request to reconnect service is not made within 10 days following the disconnection, the reconnection should take place as soon as possible.B.Payment arrangement. An ETC shall offer the customer a payment arrangement on the account balance if the disconnection was for nonpayment, unless the cause of the disconnection was the customer's failure to honor a previously established payment arrangement.C.Reconnection fee. An ETC may file a rate schedule to charge a reasonable fee for reconnection. The fee may be higher for reconnection after normal business hours.65- 407 C.M.R. ch. 290, § 16