65- 407 C.M.R. ch. 289, § 11

Current through 2024-51, December 18, 2024

Section 407-289-11 - DISCONNECTION

A. Disconnection. An ILEC may disconnect a customer's bundled service for any reason not in violation of sections 4 and 5 upon 14 days prior notice to residential customers and 7 days prior notice to nonresidential customers.

B.Content of disconnection notice. Each notice shall be in writing and conspicuously:

1.Disconnection date. Identify the disconnection date;

2.Services. Identify the services that will be disconnected;

3.Curability of disconnection. Indicate whether the disconnection may be cured and if so, how; and

4.Notice of transfer to basic service. That the customer will be transferred to a basic service rate and the treatment of any arrearages associated with the bundled service, as well as the customer's right to contact the CAD for assistance. The notice must include the CAD's current address, phone number, and website URL.

C.Transfer to basic service upon disconnection from bundled service. In situations where a bundled service is disconnected, the ILEC must transfer the customer to basic service without an interruption of basic service. An arrearage accumulated as a result of bundled service shall not be considered an arrearage applicable to basic service for the purposes of applying the terms of Chapter 290.

D.Interexchange service disconnections. If interexchange service is disconnected pursuant to this section, the disconnection must be completed in compliance with section 14 of Chapter 292 of the Commission's rules.

65- 407 C.M.R. ch. 289, § 11