65- 407 C.M.R. ch. 202, § 5

Current through 2025-02, January 8, 2025

Section 407-202-5 - CUSTOMER EDUCATION

A. A telephone utility must inform all customers at least four times each calendar year of their rights and responsibilities concerning the provision of audiotext services. This information may be provided with a monthly bill or in a separate mailing.

B. At a minimum, the customer education material must include the following information:

1. A definition of audiotext services;

2. How audiotext service charges are identified on the customer's bill;

3. How a customer can dispute audiotext service charges;

4. How a customer can block audiotext service calls from their telephone and at what charge; and

5. A statement that informs the customer that their basic telephone service is not at risk for failure to pay for audiotext service charges.

65- 407 C.M.R. ch. 202, § 5