Section 407-201-1 - PURPOSE AND APPLICABILITYA.Purpose. The purpose of this Chapter is to establish the service quality indicators and standards for providers of Provider of Last Resort (POLR) service. This Chapter also describes the requirements and procedures governing Commission investigations regarding failures to meet the service quality standards and the penalties, rebates or rate reductions that the Commission may impose for failure to meet the service quality standards. B.Applicability. This Chapter applies to all POLR service providers in Maine.65- 407 C.M.R. ch. 201, § 1