29- 250 C.M.R. ch. 2, § 3
Unless the Secretary of State has set a date certain for a hearing, after a notice of suspension or revocation and opportunity for hearing has been sent or delivered to a person, that person has ten days from the effective date of the suspension or revocation to request in writing a hearing. For suspensions issued pursuant to Chapter 1, Rules for Administrative Suspension Relating to Demerit Point Accumulation, Convictions and Adjudications, a hearing may be requested by telephone.
If a request is made after the ten day period and the Secretary of State finds that the person was unable to make a timely request due to lack of actual notice of the suspension or due to factors of physical incapacity, the Secretary of State shall waive the period of limitation, reopen the matter and grant the hearing request, except a stay may not be granted.
29- 250 C.M.R. ch. 2, § 3