During such initial investigation, the Complaint Officer may negotiate, but not execute, consent agreements that effectively address the issues raised in the complaint through such measures as voluntary surrender of a license or endorsements, operational changes, equipment changes, and additional education and training.
The Commission will consider such recommendation and determine how to proceed. If the decision is to proceed to hearing, at this time, and not before, a complaint number will be assigned, a hearing will be scheduled, and the matter will be placed on a Commission agenda.
17- 387 C.M.R. ch. 1, § C-4