Section 633-43-1 - Complaints1. A fantasy contest operator must make contact information for complaints and dispute resolution, as well as a link to the Gambling Control Unit's website, readily accessible to fantasy contestants through the communication channel used to access the fantasy contest platform.2. A fantasy contest operator must implement a system within the platform that enables fantasy contestants to log complaints and disputes on a 24/7 basis. Fantasy contest operators must respond to the complaint within 48 hours of receipt of the initial complaint.3. A fantasy contest operator must maintain records of all correspondence relating to a fantasy contestant's complaint and/or dispute for a period of five years.4. All complaints that are submitted to the director must be in writing. The director may initiate a complaint alleging any ground for disciplinary action.5. The director may investigate complaints in accordance with 8 M.R.S. §1102(E).6. The director must review all complaints and investigative files and, in the director's discretion, may consult with an Assistant Attorney General assigned to the Gambling Control Unit.16-633 C.M.R. ch. 43, § 1