Section 633-27-1 - Licensing Actions1.Complaints and InvestigationsA. All complaints shall be submitted to the department in writing. The Board may request that complaints be submitted on a complaint form authorized by the Board and with supporting documentation or other materials. The department may initiate a complaint alleging any ground for disciplinary action.B. The department or its designee shall investigate complaints in accordance with 8 M.R.S. §1051(1). The department may provide the complainant with information obtained as part of its investigation, as the Board or the department determines to be necessary to facilitate the investigation.2.Resolution of ComplaintsThe director must review all complaints and investigative files and, in the director's discretion, may consult with an Assistant Attorney General assigned to the Board and the Maine State Police Commander of the unit that regulates gambling. Following this review and any consultation, the director may take any of the following actions:
A. File a notice of complaint and request for hearing with the Board, in accordance with 8 M.R.S. §1051(2);B. Issue a notice of violation and proposed sanction in accordance with 8 M.R.S.§1051(2) and enter into a consent agreement with the licensee;C. Issue a letter of guidance or concern pursuant to 8 M.R.S. §1053(4). A letter of guidance or concern issued by the director pursuant to this section may be appealed to the Board in accordance with 8 M.R.S. §1051(4);D. Request additional investigation; orE. Dismiss the complaint or otherwise close the investigation. Dismissal may be appropriate when the complaint alleges conduct that is not a violation of Gambling Control Board statute or rules, is factually unfounded, or is of insufficient gravity to warrant further action. Notice of dismissal must be sent to any complainants.16- 633 C.M.R. ch. 27, § 1