14- 197 C.M.R. ch. 8, § 01
This rule sets forth the Grievance process for persons with an intellectual disability, Autism Spectrum Disorder, or an acquired brain injury who receive services from the Department of Health and Human Services ("the Department") pursuant to 34-B M.R.S. § 5604. This rule does not apply to grievances against public guardians or conservators pursuant to 18-C M.R.S. § 5-126(1). While the procedures set forth below describe the process for resolving Grievances once they are referred to the Department, individuals and agencies providing services must make reasonable efforts to resolve Grievances and disputes as they arise and must promptly refer to the Department those matters which have not been resolved at the Provider or agency level. The Department may require Providers to maintain written policies and procedures for that purpose. Persons Receiving Services who receive MaineCare Services are reminded of their right, under Chapter I, Section 1, § 1.24 of the MaineCare Benefits Manual, to appeal a denial, reduction, suspension, or termination of the Person's MaineCare services, within the deadline to file such an appeal imposed in the MaineCare Benefits Manual.
14- 197 C.M.R. ch. 8, § 01