In those instances when an individual reports the loss or non-receipt of a medical identification card, the Department will issue a replacement card.
Requests may be made by telephone, in writing, or in person.
OFI will issue replacement cards for those individuals for whom they maintain case records or for SSI recipients. Child welfare recipients will be referred to Office of Child and Family Services (OCFS).
10- 144 C.M.R. ch. 332, § 1-4