Section 071-33-11 - COMPLAINT PROCESS1.Local Complaint ProcessParent complaints related to restraint and seclusion must be submitted to the covered entity in accordance with local policy and procedure.
2.Department of Education Complaint Process Any parent who is dissatisfied with the result of the local complaint process may file a complaint with the Department of Education (DOE),
A. which A complaint is not considered an appeal of that local process.B. The Department shall review the results of the local complaint process and may initiate its own investigation of the complaint, and Within 60 days of receiving the complaint: 1) The DOE shall review the results of the local complaint process and may initiate its own investigation of the complaint.2) The DOE shall issue to the complaining complainant parent and the covered entity a written report with specific findings within 60 days of receiving the complaint. i. If a violation is found, the Department shall develop a corrective action plan by which the entity will achieve compliance.05-071 C.M.R. ch. 33, § 11