A complaint alleging a violation of the Manufactured Housing Act, the Manufactured Housing Warranties law or the rules of the board may be filed with the board. Complaints may be filed orally, electronically or in writing. The board may require that an oral complaint be reduced to writing. The board may also file a complaint of its own volition.
The board's jurisdiction over complaints relating to State-certified modular homes extends only to the envelope of the home.
02-385 C.M.R. ch. 370, § 2