Financial institutions and credit unions shall comply with the applicable provisions of Federal Regulation CC ( 12 CFR, Part 229, January 1, 2014) and related appendices, which are incorporated herein by reference.
The following provisions of Federal Regulation CC are not adopted:
Financial institutions and credit unions shall comply with the provisions of Federal Regulation DD ( 12 CFR, Part 1030 (January 1, 2014) and National Credit Union Administration Board, Truth in Savings provisions ( 12 CFR Part 707 (January 1, 2014)) including all their appendices which are incorporated herein by reference.
The following provisions of Federal Regulation DD and 12 CFR Part 707 are not adopted:
The schedule of account charges or other literature that is used to convey information on fees assessed in conjunction with the operation of an account shall contain a notice to account holders regarding the procedure to be followed in resolving disputes. The following notice contains model language that may be used:
For the purposes of Subpart IV(C) of this regulation, "schedule of account charges" means a listing of fees and charges relating to the maintenance and operation of an account which may be imposed by the financial institution or credit union on its account holder for using an account of a financial institution or credit union. It does not include a listing of fees for ancillary services such as safe deposit boxes, traveler's checks, night deposit bags, check printing, fax fees, photocopies or similar charges not directly related to the maintenance or operation of an account.
"If you have a dispute with your financial institution or credit union regarding your account, you may contact the financial institution or credit union and attempt to resolve the problem directly. If the financial institution or credit union fails to resolve the problem, communicate the problem and the resolution you are seeking to:
Maine Bureau of Financial Institutions
36 State House Station
Augusta, Maine 04333-0036
To file a complaint electronically, you may contact the Maine Bureau of Financial Institutions at the following Internet address:
http://www.maine.gov/pfr/financialinstitutions/complaint.htm
When your complaint involves a federally-chartered financial institution or credit union, the Maine Bureau of Financial Institutions will refer it to the appropriate federal supervisory agency."
Financial institutions that post the model complaint resolution language on their web sites are encouraged to establish a link to the referenced URL on the Bureau's web site.
02-029 C.M.R. ch. 118, § III