La. Admin. Code tit. 70 § IX-5011

Current through Register Vol. 50, No. 11, November 20, 2024

Section IX-5011 - Permit Application

A. Permit applications shall be submitted to the Office of the Secretary, of the agency at least 30 days prior to planned operations within the state of Louisiana.

B. Upon filing an application, a company shall be required to provide the department with proof of the following items:

1. certificate of insurance verifying compliance with R.S. 45:201.6 and listing the department as a certificate holder;

2. service of process. A company shall maintain an agent for service of process in the state of Louisiana;

3. nondiscrimination policies; accessibility:

a. the company shall provide a nondiscrimination policy in compliance with all applicable laws regarding nondiscrimination against drivers, riders or potential riders on the basis of destination, race, color, national origin, religious belief or affiliation, sex, disability, age, sexual orientation, or gender identity and shall inform drivers of such policy;

b. the company shall comply with all applicable non-discrimination laws with respect to contracting with drivers;

c. a policy indicating drivers shall comply with all applicable nondiscrimination laws;

d. a policy indicating drivers shall comply with all applicable laws relating to transporting service animals;

4. zero tolerance policy addressing the use of drugs or alcohol while a driver is providing prearranged rides or is logged into the company's digital network, regardless of whether the driver is providing prearranged rides:

a. the company shall provide notice of this policy on its website as well as procedures to report a riders complaint about a driver with whom a rider was matched and whom the rider reasonably suspects was under the influence of drugs or alcohol during the course of the prearranged ride;

b. upon receipt of a rider's complaint alleging a violation of the zero tolerance policy, the company shall immediately suspend the alleged driver's ability to accept trip requests through the company's digital network and shall conduct an investigation into the reported incident. The suspension shall last the duration of the investigation;

c. records relevant to this policy shall be maintained for two years from the date of the complaint;

5. fare transparency the company must provide proof that one of the two options are provided to riders:

a. if a fare is collected from a rider, the company discloses to the rider the fare or fare calculation method located on its website or within the online-enabled technology application service prior to the start of the prearranged ride;

b. if the fare is not disclosed to the rider prior to the beginning of the prearranged ride, the rider shall have the option to receive an estimated fare before the start of the prearranged ride;

6. the company shall have a policy and the infrastructure in place to perform the necessary actions:

a. the company's digital network displays a picture of the driver and the license plate number of the motor vehicle used for providing the prearranged ride before the rider enters the driver's vehicle;

b. at the request of a rider, a driver shall present his physical license or digitized driver's license to the rider prior to the start of each prearranged ride;

c. transmit an electronic receipt to the rider on behalf of the driver which include all of the following:

i. the origin and destination of the trip;

ii. the duration and distance of the trip;

iii. the total fare paid for the trip.

La. Admin. Code tit. 70, § IX-5011

Promulgated by the Department of Transportation and Development, Office of the Secretary, LR 461691 (12/1/2020).

AUTHORITY NOTE: Promulgated in accordance with R.S. 48:2205.