La. Admin. Code tit. 55 § III-1772

Current through Register Vol. 50, No. 11, November 20, 2024

Section III-1772 - Registration Process

A. Insurance providers must register on the LAIVS website before testing with LAIVS. The LAIVS website can be accessed at https://www.LAIVS.org. Cookies should be enabled for the website to properly function after the user has logged in. The LAIVS website is used for user registration, account management, reporting, user management, and providing help to insurance providers.

B. Insurance Provider Registration. To register, go to the LAIVS website home page and click on the "Register" link in the menu on the left side. Self-registration is only available to insurance providers that are licensed in LA. Please follow the instructions below.

1. Fill in all the insurance provider information and functional contact details.

2. Fill in the technical contact details.

3. Fill in the compliance contact details. The compliance contact is used to verify insurance by the LAIVS help desk.

4. Provide the password in the web login section.

5. Provide a secret question and answer which will be used with the forgot password functionality.

C. After the insurance provider submits the registration request, the web account is created and the LAIVS team will review and verify it. If the registration requirements are not met, the contact information submitted during registration will be used to notify the registrant and collect any missing/incorrect information. Once verification is complete, the insurance provider will be contacted by a LAIVS representative to start the testing process.

D. Accessing Help. The LAIVS website help function is available to users at all times and does not require the user to log in to the website. In order to get help, click on the "help" link from the left menu on any screen. The following information is available through the help function:

1. Users can download the latest version of the LAIVS Implementation Guide that provides detailed information on interacting with LAIVS.

2. A frequently asked questions section will be populated based on queries that the LAIVS help desk receives most often.

3. If these sources listed above are not sufficient, click on the "contact" link to write an email to the LAIVS help desk. The LAIVS help desk can be contacted directly at support@LAIVS.org.

E. Login for Registered and Approved Insurance Provider Users. The insurance provider must be registered with the LAIVS website and the account must be activated before a user can log in. To log in, enter the user name and password on the LAIVS website home page and then click the login button.

F. Insurance Provider Profile Management. Once logged in, the user can click on the Account Information link to access the provider profile information. The user can change the address, contact, and password information.

G. Insurance Provider Reports. This section will provide reports that will allow the insurance providers to determine the processing status of the files that were submitted. Users will be able to sort and search by the various fields in the reports, and will also be able to export data to Microsoft Excel.

La. Admin. Code tit. 55, § III-1772

Promulgated by the Department of Public Safety and Corrections, Office of Motor Vehicles, LR 412686 (12/1/2015).

AUTHORITY NOTE: Promulgated in accordance with R.S. 32:863.2.