La. Admin. Code tit. 50 § XXI-537

Current through Register Vol. 50, No. 11, November 20, 2024

Section XXI-537 - Orientation and Training

A. Support coordinators must receive necessary orientation and periodic training on the provision of support coordination services arranged or provided through their agency at the agency's expense.

B. Orientation shall be provided by the agency to all staff, volunteers and students within five working days of begin/employment date.

C. Orientation and training of at least 32 hours shall be provided by the agency to all newly hired support coordinators within five working days of employment. The topics shall be agency/OAAS specific and shall include, at a minimum:

1. core OAAS support coordination requirements;

2. agency policies and procedures;

3. confidentiality;

4. case record documentation;

5. participant rights protection and reporting of violations;

6. professional ethics;

7. emergency and safety procedures;

8. infection control, including universal precautions;

9. overview of all OAAS waivers and services;

10. fundamentals of support coordination (e.g. person centered planning, emergency planning, back-up staff planning, critical incident reporting, risk assessment and mitigation, etc.);

11. interviewing techniques;

12. data management;

13. communication skills;

14. community resources;

15. continuous quality improvement; and

16. abuse and neglect policies and procedures.

D. Upon completion of the agency-provided training requirements set forth above, support coordinators and support coordination supervisors must successfully complete all OAAS assessment and care planning training.

E. No support coordinator shall be given sole responsibility for a participant until all of the required training is satisfactorily completed and the employee possesses adequate abilities, skills, and knowledge of support coordination.

F. All support coordinators and support coordination supervisors must complete a minimum of 16 hours of training per year. For new employees, the orientation cannot be counted toward the 16 hour minimum annual training requirement. The 16 hours of initial training for support coordinators required in the first 90 days of employment may be counted toward the 16 hour minimum annual training requirement. Routine supervision shall not be considered training.

G. A newly hired or promoted support coordination supervisor must, in addition to satisfactorily completing the orientation and training set forth above, also complete a minimum of 24 hours on all of the following topics prior to assuming support coordination supervisory responsibilities:

1. orientation/in-service training of staff;

2. evaluating staff;

3. approaches to supervision;

4. managing workload and performance requirements;

5. conflict resolution;

6. documentation;

7. population specific service needs and resources; and

8. the support coordination supervisor's role in continuous quality improvement (CQI) systems.

H. Documentation of all orientation and training must be placed in the individual's personnel file. Documentation must include a training agenda, name of presenter(s), title, agency affiliation and/or other sources of training (e.g. web/on-line trainings, etc.).

La. Admin. Code tit. 50, § XXI-537

Promulgated by the Department of Health and Hospitals, Bureau of Health Services Financing and the Office of Aging and Adult Services, LR 39:3092 (November 2013), amended LR 401937 (10/1/2014).

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254.