La. Admin. Code tit. 50 § XXI-515

Current through Register Vol. 50, No. 11, November 20, 2024

Section XXI-515 - Business Location and Operations

A. Each support coordination agency shall have a business location which shall not be in an occupied personal residence. The business location shall be in the DHH region for which the certification is issued and shall be where the agency:

1. maintains staff to perform administrative functions;

2. maintains the agency's personnel records; and

3. maintains the agency's participant service records.

B. The business location shall have:

1. a published nationwide toll-free telephone number answered by a person which is available and accessible 24 hours a day, 7 days a week, including holidays;

2. a published local business number answered by agency staff during the posted business hours;

3. a business fax number that is operational 24 hours a day, 7 days a week, including holidays;

4. internet access and a working e-mail address;

5. hours of operation, which must be at least 40 hours a week, Monday-Friday, posted in a location outside of the business that is easily visible to persons receiving services and the general public; and

6. at least one staff person on the premises during posted hours of operation.

C. Records and other confidential information shall be secure and protected from unauthorized access.

La. Admin. Code tit. 50, § XXI-515

Promulgated by the Department of Health and Hospitals, Bureau of Health Services Financing and the Office of Aging and Adult Services, LR 39:3088 (November 2013), amended LR 401936 (10/1/2014).

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254.