La. Admin. Code tit. 48 § I-5053

Current through Register Vol. 50, No. 11, November 20, 2024

Section I-5053 - General Provisions

A. HCBS providers shall have qualified staff sufficient in number to meet the needs of each client as specified in the ISP and to respond in emergency situations.

B. Additional staff shall be employed or contracted as necessary to ensure proper care of client's and adequate provision of services.

C. Staff shall have sufficient communication and language skills to enable them to perform their duties and interact effectively with clients and other staff persons.

D. All client calls to the provider's published telephone number shall be returned within one business day. Each client shall be informed of the provider's published telephone number, in writing, as well as through any other method of communication most readily understood by the client according to the following schedule:

1. upon admission to the HCBS provider agency;

2. at least once per year after admission; and

3. when the provider's published telephone number changes.

E. HCBS provider's shall establish policies and procedures relative to the reporting of abuse, neglect, extortion, or exploitation of client's pursuant to the provisions of R.S. 15:1504-1505, R.S. 40:2009.20 and any subsequently enacted laws. provider's shall ensure that staff complies with these regulations.

La. Admin. Code tit. 48, § I-5053

Promulgated by the Department of Health and Hospitals, Bureau of Health Services Financing, LR 38:79 (January 2012), Amended by the Department of Health, Bureau of Health Services Financing, LR 432513 (12/1/2017).

AUTHORITY NOTE: Promulgated in accordance with R.S. 36:254 and R.S. 40:2120.1.