La. Admin. Code tit. 46 § XIII-2301

Current through Register Vol. 50, No. 11, November 20, 2024

Section XIII-2301 - Consumer Complaints

A. Upon receipt of a written consumer complaint on a form prescribed by the board, the board on its own or in conjunction with the attorney general may initiate any such investigation or inquiry to verify compliance with the Louisiana Cemetery Act and the rules of the board.

B. The board may require the cemetery that is the subject of the complaint to respond to any allegations contained in a properly submitted complaint, in writing, within 30 days of the cemetery's receipt of the complaint.

C. Nothing herein shall prohibit the cemetery authority, whether notified of a complaint by the board or not, from contacting the consumer and attempting to resolve the matter amicably without the assistance or intervention of the board.

D. Any inquiry or investigation undertaken pursuant to such consumer complaints are considered to be investigations by the board for the purposes of R.S. 8:66.1 and 44:4(44).

La. Admin. Code tit. 46, § XIII-2301

Promulgated by the Office of the Governor, Cemetery Board, LR 39:2751 (October 2013).

AUTHORITY NOTE: Promulgated in accordance with R.S. 8:66 and R.S. 8:67.