La. Admin. Code tit. 42 § VII-503

Current through Register Vol. 50, No. 11, November 20, 2024

Section VII-503 - Platforms; Identification of Licensee; Duties of Licensee

A. To ensure the protection of players, a platform shall identify the person or entity that is the licensee.

B. Licensees shall provide a set of terms and conditions readily accessible to the player on its platforms.

C. Licensees shall provide a readily accessible privacy policy to the player on its platforms. The privacy policy shall state the information that is required to be collected, the purpose for information collection, and the conditions under which information may be disclosed. Any information about a players account that is not subject to disclosure pursuant to the privacy policy shall be kept confidential, except where the release is required by law or requested by the board or division. Player information shall be securely erased from hard disks, magnetic tapes, solid state memory, and other devices before the device is decommissioned. If erasure is not possible, the storage device must be destroyed.

D. A licensee shall ensure that fantasy sports contests on its platform comply as follows:

1. a licensee shall not offer or award a prize to the winner of, or athletes in, the underlying competition itself; and

2. a licensee shall not offer fantasy sports contests based on the performances of athletes or persons that engage in high school or youth athletics.

E. A licensee shall have procedures that do all of the following prior to operating in this state:

1. prevent unauthorized withdrawals from a players account by the licensee or others;

2. make clear that funds in a players account are not the property of the licensee and are not available to the licensees creditors;

3. ensure any prize won by a player from participating in a fantasy sports contest is deposited into the players account within forty-eight hours of winning the prize;

4. ensure players can withdraw the funds maintained in their individual accounts in accordance with the act and these regulations;

5. allows a player to permanently close his account at any time for any reason; and

6. offers players access to their play history and account details.

F. A licensee shall establish procedures for a player to report complaints to the licensee regarding whether his account has been misallocated, compromised, or otherwise mishandled, and a procedure for the licensee to respond to those complaints. Licensees shall maintain a record of all complaints.

1. A player who believes his account has been misallocated, compromised, or otherwise mishandled may notify the board or division. Upon notification, the board or division shall investigate the claim and may take any action the board deems appropriate pursuant to the provisions of the Act or these regulations.

G. A licensee shall not issue to a player any form of credit governed by the provisions of the Louisiana Consumer Credit Law, R.S. 9:3510 et seq.

H. If a session is terminated due to a player inactivity timeout, the players device must display to the player that the session has timed out and inform him of the steps needed to be taken to reestablish the session. If the session is terminated due to a player inactivity timeout, no further activity is permitted unless and until a new session is established by the player. This process shall include, at a minimum, the manual entry of the players secure password.

La. Admin. Code tit. 42, § VII-503

Promulgated by the Department of Public Safety and Corrections, Gaming Control Board, LR 47264 (2/1/2021).

AUTHORITY NOTE: Promulgated in accordance with R.S. 27:15, 24, and 304.