La. Admin. Code tit. 25 § IX-505

Current through Register Vol. 50, No. 11, November 20, 2024

Section IX-505 - Reservation Policy

A. General Provisions

1. Reservations may be made for all OSP facilities that are subject to reservation by calling (877) 226-7652. Overnight and day-use facilities, including cabins, lodges, group camps, camping sites, rally shelters, meeting rooms and pavilions may be reserved 11 months in advance. For example, if a park user wants to use a facility on July 2, he may make the reservation no earlier than August 2, or the first business day after August 2, of the prior year. Reservations may also be made online 24 hours a day by accessing the OSP web site, www.lastateparks.com. A non-refundable service fee is charged for all reservations.

2. The call center will operate 7:30 a.m. to 6 p.m. (Central Standard Time), Monday-Friday. Inbound telephone reservation services will be closed on the following holidays: New Years Day, Good Friday, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day. Based upon demand, the center's hours may be extended by the assistant secretary or his designee.

3. Reservations are accepted only from persons 21 years of age or older. All persons under 21 years of age must be accompanied by adults when using reserved facilities. Exceptions may be approved by the assistant secretary or his designee.

4. Deposit in full deposit amount must be received within 10 days of the date the reservation is made; otherwise, the reservation is canceled. Payment may be made by credit card, in-state personal check or money order. A $35 NSF fee will be charged for checks written on accounts with insufficient funds. If the reservation is made within 14 days or fewer of the usage date, payment shall be by credit card only.

5. Cancellation of a reservation initiated by the site user is subject to a surcharge. The cancellation fee is a minimum of $10 per facility. If the reservation is canceled within 14 days of the first day of intended use, the cancellation fee is the cost of one day's stay or $10 per facility, whichever is more. Transfer of reservation dates will be treated as a cancellation as well as a new reservation; therefore subject to the cancellation surcharge. There is no charge to transfer a reservation from a facility to the same type of facility located within the same site. Requests for waivers of the cancellation fee must be made in writing to the assistant secretary or his designee and will be granted only for extreme situations.

6. Reservations made 10 months or more in advance for cabins, lodges and group camps are subject to the following cancellation policy.

a. No change can be made to the reservation until the deposit is paid and 18 days have elapsed from the date the reservation was made.

b. A deposit of one-night stay is due 10 days after the reservation is made and the balance must be paid in full within 30 days after the reservation is made or the reservation will be cancelled.

c. A change fee of one day's rental per facility will be charged for changes to reservations (e.g., dropped days).

d. A cancellation fee of one day's rental per facility will be charged.

7. In the event reservations must be canceled by OSP staff (e.g., for maintenance or emergency reasons) the rental fee will be refunded in full.

8. For cabins, lodges, group camps, rally shelters and campsites a two-night minimum reservation is required for weekends and a three-night minimum reservation is required for weekdays. Weekday nights are considered Sunday through Thursday and weekends are Friday through Saturday. The weekend minimum applies to any reservation containing a weekend night consecutive with other nights. The weekday minimum applies to any reservation not containing a weekend night. If facilities are not reserved in advance, they may be rented on weekends or weekdays for one night to walk-up users using the facilities that day. Exceptions may be granted by the assistant secretary or his designee. Minimum night reservation terms may be adjusted site-by-site or periodically by the assistant secretary or his designee in order to encourage visitation or to correlate with special events.

9. Up to five campsites in a park may be designated for long-term stays during the winter season, October 1 through March 31, with assistant secretary approval. A long-term stay shall not exceed 60 consecutive nights.

La. Admin. Code tit. 25, § IX-505

Promulgated by the Department of Culture, Recreation and Tourism, Office of State Parks, LR 8:640 (December 1982), amended LR 12:89 (February 1986), LR 14:777 (November 1988), LR 16:1051 (December 1990), LR 26:32 (January 2000), LR 27:1674 (October 2001), LR 31:1989 (August 2005), LR 36:1230 (June 2010), LR 39:1267 (May 2013), Amended LR 43298 (2/1/2017).

AUTHORITY NOTE: Promulgated in accordance with R.S. 56:1681-1693 and R.S. 36:204.