405 Ind. Admin. Code 5-21.8-11

Current through September 4, 2024

Section 405 IAC 5-21.8-11 - Complaints and grievances

Authority: IC 12-8-6.5-5; IC 12-15

Affected: IC 12-7-2-40.6; IC 12-13-7-3; IC 12-15-2-3.5; IC 12-29-2; IC 25-23-1-1; IC 25-23.6-10.5; IC 25-27.5-5

Sec. 11.

(a) The following individuals may file a written complaint or a written grievance with the state or the office:

(1) An applicant.

(2) A member.

(3) A duly authorized representative of:

(A) an applicant; or

(B) a member.

(b) Upon receipt of a complaint or grievance, the office shall:

(1) log the complaint or grievance; and

(2) initiate an investigation.

(c) The office's decision with regard to a complaint or grievance is not appealable.

(d) The filing of a complaint or grievance is not a prerequisite to filing an appeal under section 10 of this rule.

(e) If the office issues findings regarding a complaint or a grievance of an applicant or a member, the office may require the provider agency to correct an identified deficiency within a timeline established by the office. A provider agency's failure to correct the deficiency within the established timeline may result in sanctions up to and including decertification of the provider agency.

405 IAC 5-21.8-11

Office of the Secretary of Family and Social Services; 405 IAC 5-21.8-11; filed Apr 8, 2014, 12:41 p.m.: 20140507-IR-405130530FRA

Filed 8/1/2016, 3:44 p.m.: 20160831-IR-405150418FRA

Readopted filed 7/28/2022, 2:21 p.m.: 20220824-IR-405220205RFA

Readopted filed 5/30/2023, 11:54 a.m.: 20230628-IR-405230292RFA