Section 170 IAC 4-1-11 - Customer requests for tests; application to utilityAuthority: IC 8-1-1-3; IC 8-1-2-4
Affected: IC 8-1-2-35
Sec. 11.
(a) Each public utility supplying electrical energy shall make a test of the accuracy of registration of a meter upon written request by a customer. A second test of this meter may be requested after twelve (12) months. The first and second tests of a customer's meter shall be at no cost to the customer.(b) The customer may be required to bear the reasonable cost of any subsequent tests of the customer's meter if the: (1) meter was: (A) tested within the prior thirty-six (36) months at the customer's request; and(B) found to be in compliance with section 10(c)(4) and 10(c)(5) of this rule;(2) test is made: (A) at the customer's request; or(B) due to a billing dispute; and(3) meter is found to be in compliance with section 10(c)(4) and 10(c)(5) of this rule.(c) If the utility requires payment from the customer under subsection (b), the utility shall disclose the cost of the test to the customer prior to the test being performed.(d) A written report giving the results of the test shall be made to the customer within ten (10) days after the test is complete, and a complete record of the test shall be kept on file in the office of the public utility.(e) Any appeal, in regard to the results of the customer's meter test, shall be filed with the commission under section 12 of this rule within five (5) days of the date of the report.Indiana Utility Regulatory Commission; No. 33629: Standards of Service For Electrical Utilities Rule 11; filed Mar 10, 1976, 9:10 a.m.: Rules and Regs. 1977, p. 344; readopted filed Jul 11, 2001, 4:30 p.m.: 24 IR 4233; readopted filed Apr 24, 2007, 8:21 a.m.: 20070509-IR-170070147RFA; filed Dec 15, 2008, 11:46 a.m.: 20090114-IR-170080315FRA; readopted filed Aug 2, 2013, 2:16 p.m.: 20130828-IR-170130227RFAReadopted filed 4/11/2019, 9:04 a.m.: 20190508-IR-170190136RFA